HOW WE BILL

Time & Materials.

No Winner. No Loser. Just Fair.

In our experience, most billing models in the consulting industry are fundamentally flawed. They create an adversarial dynamic — a winner and a loser. We think that's a terrible foundation for a working relationship. So we operate differently.

0

Hidden fees, padding, or change orders

15 min

Threshold under which we don't bill at all

100%

Hours documented on every invoice

Any time

Pause, scale, or stop — no penalties

BILLING MODELS COMPARISON

Why Other Billing Models Fail

Both of the most common billing models in consulting work against you — and against a healthy partnership.

THE PROBLEM

Fixed Fee

Across every department, the same patterns repeat: sales reps spending 30–45 minutes per lead manually copying form data into Salesforce; ops teams hand-assembling proposals from Word templates every time a deal moves forward; AEs chasing signatures across email threads while deals stall at the finish line. Each workflow alone seems small. Together, they cost a growing org hundreds of hours a month.

One side always loses — you either overpaid or we undercharged
Contractors pad estimates to protect their margins
Scope creep disputes and change order battles
You pay for estimated time, not actual time
Incentivizes speed over quality
THE PROBLEM

Managed Services / Retainer

Across every department, the same patterns repeat: sales reps spending 30–45 minutes per lead manually copying form data into Salesforce; ops teams hand-assembling proposals from Word templates every time a deal moves forward; AEs chasing signatures across email threads while deals stall at the finish line. Each workflow alone seems small. Together, they cost a growing org hundreds of hours a month.

Billed monthly regardless of whether you needed support
Unused hours vanish — no rollover, no refund
Creates dependency to justify ongoing billing
Overinclusive contracts full of services you'll never use
You're subsidizing other clients' slow months

The Cloud Nexus Way: T&M

Time & Materials is exactly what it sounds like: you pay for the actual hours worked and the actual resources used. Nothing more. No padding. No inflated estimates. No monthly retainer draining your budget during quiet months.

Think about fixed-fee contracts for a moment. Someone always ends up feeling like they got the short end of the stick. Either you overpaid for a project that took half the estimated time — or we undercharged and resented every hour over budget. Neither outcome builds a healthy partnership.
T&M eliminates that tension entirely. Every invoice is fully itemized, every hour is accounted for, and the relationship stays clean. When a project wraps early, you save money. When scope expands, you approve additional time transparently. No surprises. No resentment. Just honest work, honestly billed.
WHAT YOU GET

Six Promises Built Into Every Invoice

T&M isn't just a billing model — it's a set of commitments we make to every client about how we work.

Transparent by Design

You pay for the actual hours worked and the actual resources used. Nothing more. No padding. No inflated estimates.

We Don't Bill for Quick Fixes

If it takes us less than 15 minutes to resolve — it's on us. No nickel-and-diming for a configuration tweak or quick fix.

Every Hour is Documented

Detailed time logs with every invoice. You'll know exactly what we worked on, when, and for how long.

No Budget Lock-In

Need to pause a project? Done. No cancellation fees, no minimum commitments, no penalty clauses.

Incentivized to Work Efficiently

Unlike fixed-fee models, T&M incentivizes us to be fast and precise. Our reputation depends on delivering results efficiently.

Clean Relationships

No winners, no losers. Just work done well and work billed fairly. That's the only kind of relationship we're interested in building.
BOTTOM LINE

With T&M billing, there's no winner and no loser. There's just work done well and work billed fairly. That's the only kind of relationship we're interested in building.

GET STARTED

No Surprises. No Adversaries. Just Results.

We work the way consulting should work. Transparent. Fair. Efficient. Let's talk about your Salesforce.