Salesforce Support as a Service
A full-time Salesforce admin costs $90K–$140K and takes months to hire — and most mid-market teams don't have enough ongoing work to keep one busy anyway. Support as a Service gives you a senior Cloud Nexus consultant on retainer for ticket-driven fixes, monthly enhancements, and the strategic guidance a junior in-house admin couldn't provide — at a fraction of the cost of hiring.
Book Your Free 90-Minute Audit →Who It's For
Companies without a dedicated Salesforce admin
Teams needing overflow or specialized support
Organizations wanting proactive optimization
What You Get
Dedicated support team (admin + developer)
Monthly support hours with rollover
Proactive health monitoring
Priority bug fixes and enhancements
Quarterly org health reviews
Key Capabilities
SUMMARY
Key Takeaways — Salesforce Support as a Service
70% reduction in support ticket resolution time
Proactive issue detection before users notice
Continuous optimization of your Salesforce investment
OUR PROCESS
Discover → Design → Build → Launch → Support
A proven methodology refined over hundreds of Salesforce engagements.
Discover
We audit your org, interview stakeholders, and map business processes to understand where Salesforce fits.
Design
We architect a scalable solution aligned with your goals — data model, automation, integrations, and user experience.
Build
Iterative development with weekly demos. No surprises. You see progress in real-time and provide feedback.
Launch
Comprehensive testing, data migration, training, and a supported go-live that sets your team up for success.
Support
Ongoing optimization, admin support, and strategic guidance to ensure continuous ROI from your Salesforce investment.
FAQ
Frequently Asked Questions
How many hours of support do I get per month?
Plans range from 20 to 80+ hours per month. Unused hours roll over for up to 90 days.
Can I scale up or down?
Absolutely. Our support plans are flexible with monthly adjustments based on your needs.
Do I get a dedicated team?
Yes — you’ll have a named admin and developer who learn your org and business processes.
———— GET STARTED ————
Ready to Unlock Your Salesforce Potential?
Our free 90-minute consult uncovers quick wins, risk areas, and a clear roadmap — no strings attached.